Terms and Conditions:
These terms and conditions (the Agreement) constitute the legal framework that governs your access and use of our online platform for psychological counseling (the Platform). The Platform is owned and operated by Amanmind LLC.
The Platform may be accessed via various websites or applications, whether owned or operated by us or third parties, including amanmind.com and linked applications.
By accessing or using the Platform, you agree to be bound by this Agreement. We recommend that you read these terms carefully before using the Platform. If you do not agree with any of these terms, please refrain from using the Platform.
- Services of therapists
The platform allows you to contact a therapist to receive counseling services. Therapists are independent service providers and are not our employees or agents. The platform's role is limited to facilitating your access to the therapist's services, and any responsibility for the services provided lies directly with the therapist. If you are not satisfied with the services, you can replace the therapist through the Platform. If your therapist stops using the platform, we will notify you via email with an opportunity to assign a new therapist.
Emergency Alert- If you are experiencing an emergency such as suicidal ideation or harming yourself or others, you should call your local emergency number immediately. The platform is not intended to handle these emergencies.
Privacy and security
Protecting your data is important to us. You can view our privacy policy at the following link: Privacy Policy. By using the Platform, you agree to be bound by the terms of the Privacy Policy. - Disclaimer and Limitation of Liability
- We disclaim all liability for any claims arising as a result of the Processor's services or use of the Platform. The Platform is provided “as is” without any express or implied warranties, including warranties of merchantability or security. Your use of the Platform is at your own risk.
Account and User Behavior- You are responsible for maintaining the confidentiality of your account data, including your password, and you undertake not to share your account data with anyone else. You must immediately notify us of any unauthorized use of your account.
- Payments
You are responsible for paying all fees and costs associated with using the Platform on time. We reserve the right to charge session fees for no-shows or late cancellations in accordance with the stated terms.
Modifications and termination
We reserve the right to modify, suspend or discontinue the Platform or any part of it at any time. We will not be liable to you or any third party for any losses arising as a result.
Refund Policy
You can request a refund in certain cases such as a technical glitch or the therapist canceling the session without you wishing to book a replacement therapist. No refunds will be given after the sessions have been used.
Canceling a subscription- You can cancel your subscription through the “My Subscription” page on the website or contact customer service via the WhatsApp icon or the platform app.
If you have any questions or wish to delete your data, you can contact us via email info@amanmind.com or the WhatsApp icon on our website.