Terms and Conditions:
- The following are the Terms and Conditions (the “Agreement”) which govern your access and use of our online platform through which mental health counseling services may be provided (collectively, the “Platform”). This Platform is owned and operated by AMAN MIND LLC (the “Company”), a Wyoming limited liability company located at 30 N Gould St, Sheridan, WY 82801, USA (contact: info@amanmind.com). By accessing or using the Platform, you acknowledge that you are entering into this Agreement. IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN SECTION 9. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound by any term of this Agreement, you must not access or use the Platform. In this Agreement, the terms “we”, “us”, and “our” refer to the Company (Aman Mind LLC).
1. Registration and Account /
Eligibility and Account Creation: To use the Platform, you must first register and create a user account. By registering, you represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into this Agreement. You agree to provide true, accurate, current, and complete information about yourself as prompted by the registration process. You also agree to update such information promptly to keep it accurate and complete. Each user is allowed to create only one account, and you may not transfer or share your account with anyone else.
Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately at info@amanmind.com of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to safeguard your account information or from unauthorized access to your account. You agree and acknowledge that any use of your account (including by another person, with or without your permission) is your sole responsibility. We reserve the right to suspend or terminate your account if we suspect any unauthorized use or violation of this Agreement.
2. The Therapists and Therapist Services
Platform Purpose: The Platform may be used to connect you with a licensed counselor, therapist, or mental health professional (a “Therapist”) who will provide services to you through the Platform (“Therapist Services”). We require every Therapist providing services on the Platform to be qualified and, where applicable, licensed or credentialed by the appropriate professional body in their jurisdiction, with relevant education and experience in counseling or therapy. The Platform’s role is limited to facilitating the connection between you and the Therapist and enabling the provision of Therapist Services; the Company does not provide therapy itself.
Independent Providers: You acknowledge that the Therapists are independent providers who are not employees, agents, or representatives of the Company. The Therapist you interact with is solely responsible for the Therapist Services provided to you. While we hope you find the Therapist Services helpful, you understand, agree, and acknowledge that: (a) Suitability: The Therapist Services may not be a suitable solution for every user’s needs or for every particular situation and are not a complete substitute for a face-to-face examination or care in every circumstance. If you find that the Therapist Services provided do not meet your needs or expectations, you may change to a different Therapist available through the Platform at any time. (b) Therapist Availability: If a Therapist with whom you have been matched ceases to provide services on the Platform (for example, leaves the Platform), we will attempt to notify you (e.g., via email) that your Therapist is no longer available and assist you in finding and matching with a new Therapist.
Not for Emergencies: If you are thinking about suicide or seriously considering harming yourself or others, or if you feel that you or any other person may be in danger, or if you have a medical emergency, you must immediately call the emergency services number in your country and seek immediate in-person assistance. The Platform is not designed for use in any of the above urgent scenarios, and the Therapists cannot provide the critical assistance required in such cases.
No Official Diagnosis or Documentation: The Platform is not intended for the provision of any clinical diagnosis that would require a physical examination or in-person visit. You should not use the Platform if you need official documents or reports for legal or administrative purposes (for example, court-ordered therapy, disability assessments, or emotional support animal certifications). Likewise, the Platform and Therapist Services are not intended to give you specific medical or legal advice. You should never disregard, avoid, or delay obtaining in-person medical advice or care from your physician or other qualified professionals due to information or advice you received through the Platform.
3. Privacy and Confidentiality
Privacy Policy: Protecting your privacy and safeguarding any information you provide through the Platform is extremely important to us. Our practices regarding data privacy and security are described in our Privacy Policy, which is available on our website (see the Privacy Policy page on AmanMind.com). By agreeing to this Agreement and/or using the Platform, you also agree to the terms of the Privacy Policy. The Privacy Policy is incorporated into and considered a part of this Agreement. The same rules that apply to changes and revisions of this Agreement (see Section 11 below) also apply to changes and revisions of the Privacy Policy.
Confidentiality of Therapy Sessions: Information you share with your Therapist during therapy sessions is generally confidential. Your Therapist will not disclose any information you provide except in a few specific situations where disclosure is required or permitted by law. These situations include, for example:
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If you pose an imminent danger to yourself or others;
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If you report or there is reasonable suspicion of abuse or neglect of a minor, elder, or vulnerable individual;
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If disclosure is required by applicable law or court order (for instance, if a court subpoenas records or there is a legal duty to report); or
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If you provide written consent allowing the disclosure of specific information.
Aside from the above exceptions, the content of your sessions and any information you provide to your Therapist will be kept confidential in accordance with applicable laws and professional ethical standards. Please note that our Privacy Policy provides more details on how we handle your personal information.
4. Intellectual Property
Ownership of Platform Content: The Platform (including our website AmanMind.com, any mobile applications, and all content, information, and software associated with the Platform) and all rights, title, and interest therein are owned by the Company or its licensors. All content, features, text, graphics, logos, button icons, images, audio clips, videos, and software on the Platform are the property of the Company or its content suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
License to Use: Subject to your compliance with this Agreement, the Company grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Platform and its content solely for your personal, non-commercial use in connection with obtaining the Therapist Services. This license does not allow you to resell or make any commercial use of our Platform or its contents. You must not reproduce, distribute, modify, create derivative works of, publicly perform, publicly display, republish, download, or transmit any of the material on our Platform except as explicitly permitted by us in writing.
Trademarks: “AmanMind”, the AmanMind logo, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks owned by the Company or its affiliates. You must not use such trademarks without our prior written consent. All other names, logos, product and service names, or designs appearing on the Platform are the property of their respective owners and are used on the Platform for identification purposes only. Use of any third-party trademarks on the Platform does not imply endorsement or affiliation by the Company.
Proprietary Rights Protection: This Agreement does not transfer any intellectual property rights to you. All rights not expressly granted to you in this Agreement are reserved by the Company and its licensors. Any unauthorized use of the Platform or its content may violate copyright, trademark, and other laws and could result in civil or criminal penalties. If you print, copy, or download any part of the Platform in breach of this Agreement, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
5. User Conduct and Obligations
By using the Platform, you agree to abide by the following rules of conduct. You must use the Platform only for lawful purposes and in accordance with this Agreement. You agree that you will NOT:
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Impersonation or Unauthorized Access: Impersonate any person or entity, or misrepresent your identity or affiliation with any person or entity. You agree not to allow anyone else to use your account or login credentials, and you will not use anyone else’s account or access without authorization.
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Interference with Platform: Interfere with, disrupt, or attempt to disrupt the operation of the Platform or the servers or networks connected to the Platform. This includes not introducing any viruses, worms, malware, Trojan horses, or other harmful or disruptive code. You agree not to attempt to gain unauthorized access to any part of the Platform, other user accounts, or any computer systems or networks associated with the Platform.
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Prohibited Content: Post, send, or transmit any content through the Platform that is unlawful, infringing, defamatory, obscene, pornographic, harassing, threatening, hateful, abusive, or otherwise objectionable. You agree not to use the Platform for the transmission of spam, unsolicited messages, advertising, or promotional materials.
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Violation of Rights or Laws: Use the Platform in any manner that violates any applicable local, state, national, or international law, regulation, or ethical code. You also agree not to infringe or violate the rights of any third party, including but not limited to intellectual property rights, privacy rights, or rights of publicity. You will not use the Platform to attempt to obtain unauthorized access to any third-party data or to engage in any activity that could constitute a criminal offense or give rise to civil liability.
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Data Mining or Exploitation: Use any robot, spider, scraper, or other automated means to access the Platform for any purpose without our express written permission. You agree not to harvest or collect information about other users, including email addresses, without their consent. You will not attempt to reverse engineer, decompile, or disassemble any aspect of the Platform.
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Malicious Activities: You agree not to upload or transmit any communication or content of any type that may damage or interfere with the Platform’s systems or any other user’s device or software. If you receive any file or link from a Therapist or from the Company through the Platform, you agree to check and scan it for viruses or malicious software before opening or using it.
Indemnification: You agree to indemnify, defend, and hold harmless the Company (Aman Mind LLC), its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, and agents (collectively, the “Indemnified Parties”), from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Platform or Therapist Services; (b) any activities that occur under your account, whether conducted by you or any other person (with or without your permission); (c) your breach or violation of this Agreement or of any law or regulation; (d) any failure to timely pay for services (including Therapist Services) received through the Platform; or (e) your violation of any third-party rights, including without limitation any intellectual property, confidentiality, privacy, or proprietary rights of a third party. This indemnification obligation will survive the termination or expiration of this Agreement.
6. Payment and Subscription
Subscription Plans and Billing: The Platform offers paid services on a subscription basis. By purchasing a subscription, you agree to pay the applicable fees for the plan you select, as described on the Platform, and you authorize us to charge your chosen payment method for these fees on a recurring basis. Subscription billing cycles may be weekly, monthly (every four weeks), quarterly, or another period, depending on the plan you choose. Your subscription will automatically renew at the end of each billing cycle unless and until you cancel your subscription or we terminate it in accordance with this Agreement.
Payment Information: You agree to provide current, complete, and accurate billing information (such as credit card or other payment account details) and to promptly update your payment information if it changes. By providing your payment information, you represent that you are authorized to use the payment method, and you authorize us to charge your payment method for all fees incurred under your account (including recurring subscription fees and any applicable taxes or transaction fees). You must maintain valid payment information with sufficient funds or credit available during the term of your subscription. If we cannot charge your payment method for any reason (e.g., card expiration or insufficient funds), we reserve the right to suspend or cancel your access to the Platform or Therapist Services until payment is successfully processed.
Pricing Changes: We reserve the right to change our subscription plans or adjust pricing for our services. Any change in subscription fees will only take effect after we provide you with notice (for example, by email or by posting the new prices on the Platform) and will apply from your next billing cycle or any later date stated in the notice. If you do not agree with the price changes, you may cancel your subscription before the new prices take effect. Continued use of the Platform after the price change goes into effect constitutes your acceptance of the new prices.
Free Trials and Promotions: From time to time, we may offer free trials or promotional introductory offers for our subscription services. If you sign up under a free trial or promotion, unless you cancel before the trial period ends, once the trial period expires, your paid subscription will automatically begin and your payment method will be charged the applicable subscription fee. Only one free trial per user is allowed. If you cancel during a free trial, you will not be charged, but you may not be eligible for another free trial for the same service.
Matching and Service Delivery: After you subscribe and your payment is successfully processed, we will use reasonable efforts to match you with an appropriate Therapist as soon as possible (usually through an intake questionnaire or matching process). Your subscription term (billing period) may be aligned to start when you are first matched with a Therapist to ensure you receive the full benefit of the subscription period you paid for. Please note that although we strive to match you quickly, the time to match can vary based on therapist availability and your specific needs.
7. Cancellation and Refunds
Cancellation Policy: You have the right to cancel your subscription to the service at any time and for any reason. You can cancel by logging into your account settings on the Platform and selecting the option to cancel (end) your subscription, or by contacting our customer support at info@amanmind.com with a cancellation request. To avoid being charged for the next billing cycle, your cancellation must be completed before your current billing cycle renews. Once you cancel, your subscription will not renew, and no further payments will be charged. You will, however, continue to have access to the Platform and Therapist Services already paid for until the end of your then-current paid subscription period.
No Roll-Over of Unused Services: Subscription plans are structured on a cycle (weekly, monthly, etc.), and any services (such as sessions or communication access) included in your subscription must be used within the applicable billing period. Unused services or session allotments do not roll over into the next period. For example, if your plan includes a certain number of live sessions per week or per month and you do not use them within that period, those unused sessions will expire at the end of the billing cycle and will not accumulate for future use.
Refunds: Payments for subscription fees are generally non-refundable. This means that if you cancel in the middle of a paid period, you will not receive a cash refund for the remainder of that period; instead, you will retain access to the service until the period expires. We do not provide refunds or credits for any partially used subscription periods or unused services, except where required by applicable law or in situations we determine, in our sole discretion, that a refund is warranted (for example, in cases of a clearly documented technical error or billing mistake on our part). If you believe extraordinary circumstances justify a refund, you may contact us at info@amanmind.com to request a review of your case, but we make no guarantee that a refund will be issued.
Termination by Company: If at any time we suspend or terminate your access to the Platform or Therapist Services due to your violation of this Agreement or other policies, or due to misuse of the Platform, you understand that you may not be entitled to a refund of any fees you have paid. In the unlikely event that we (the Company) decide to discontinue the Platform entirely or cease operations, we will provide you with notice and, if applicable, refund any prepaid fees for services not yet rendered, prorated to the date of termination.
8. Disclaimer of Warranties and Limitation of Liability
No Warranty – “As Is” Service: YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE PLATFORM AND ANY THERAPIST SERVICES IS AT YOUR SOLE RISK. THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the maximum extent permitted by law, we expressly disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade. We make no warranty that the Platform will meet your requirements or expectations, or that access to the Platform will be uninterrupted, timely, secure, error-free, or that any defects will be corrected. We make no representations or warranties about the reliability, suitability, or availability of the Platform or the Therapist Services, or that the results obtained from the Platform will be accurate or reliable.
No Liability for Third-Party Content: You acknowledge that some content available on or through the Platform may be provided by third parties (such as informational articles, resources, links, or promotional materials). We are not responsible or liable for any third-party content, products, or services, and your use of any third-party content is at your own risk. We do not endorse any opinions, advice, or statements made by third parties on the Platform. Additionally, any communications or dealings between you and a Therapist (or any other third party) are solely between you and that third party. We are not liable for any act, omission, opinion, advice, or service provided by any Therapist or any third party in connection with the Platform.
Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY (AMAN MIND LLC) OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (including, but not limited to, damages for loss of profits, loss of data, cost of procurement of substitute goods or services, personal injury, pain and suffering, emotional distress, or similar damages), arising out of or in connection with your use of, or inability to use, the Platform or Therapist Services, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and even if we have been advised of the possibility of such damages.
To the extent that any aspect of the above limitation of liability is not enforceable or does not fully shield the Company from liability, our aggregate liability to you for all claims, in the aggregate, will not exceed the total amount of fees you paid to us for the use of the Platform in the six (6) months preceding the event giving rise to the liability (or, if no fees have been paid, $100 USD). The existence of multiple claims or suits under or related to this Agreement will not enlarge or extend the limitation of money damages.
Exceptions: Some jurisdictions do not allow the exclusion of certain warranties or the limitation/exclusion of liability for certain types of damages. To the extent that you are entitled by law to remedies for any of these warranties or liabilities, nothing in this Agreement is intended to limit your legal rights beyond what is permitted by law. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.
Survival: The provisions of this section (Disclaimer of Warranties and Limitation of Liability) are fundamental elements of the basis of the bargain between you and the Company, and will survive the termination or expiration of this Agreement.
9. Dispute Resolution and Arbitration
Governing Law: This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or your use of the Platform shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without giving effect to any conflict of law principles that would result in the application of the laws of another jurisdiction.
Agreement to Arbitrate: You and the Company agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the Platform, the Therapist Services, or the relationship between you and the Company shall be resolved exclusively through final and binding arbitration, rather than in court, except as specifically provided otherwise in this section. This agreement to arbitrate is governed by the U.S. Federal Arbitration Act (FAA) and evidences a transaction in interstate commerce. By agreeing to these Terms, you and the Company are each waiving the right to a trial by jury and the right to participate in a class action or similar proceeding.
Arbitration Procedure: The arbitration will be administered by the American Arbitration Association (AAA) (or another established alternative dispute resolution provider agreed upon by both parties) under the applicable rules (for example, the AAA’s Consumer Arbitration Rules or Commercial Arbitration Rules, as appropriate). The arbitration shall be conducted by a single, neutral arbitrator. The arbitration may be conducted in person, through the submission of documents, by phone, or online as chosen by the parties and the arbitrator. The legal seat (place) of the arbitration shall be Wyoming, USA, and, unless you and the Company agree otherwise, any in-person arbitration hearings will take place in Sheridan, Wyoming (or another location in Wyoming convenient to both parties). The arbitration proceedings will be conducted in English. The arbitrator shall apply the laws of the State of Wyoming consistent with the FAA and applicable statutes of limitations, and shall honor claims of privilege recognized at law.
Arbitration Limits: The arbitrator’s authority is limited to disputes between you and the Company alone. The arbitrator cannot consolidate claims or otherwise preside over any form of a representative or class proceeding. The arbitrator shall have no authority to award class-wide relief, and may only award relief (whether monetary, injunctive, and declaratory relief) in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If the arbitrator decides that any part of this class action waiver is unenforceable or invalid, then the entire agreement to arbitrate shall be null and void (but the rest of this Agreement will continue to apply).
Exceptions to Arbitration: Notwithstanding the above, either party may elect to pursue a dispute in small claims court if the claim is within that court’s jurisdiction and proceeds on an individual (non-class) basis. Additionally, either party may seek emergency interim relief (such as a temporary restraining order or preliminary injunction) from a court of competent jurisdiction in order to prevent immediate and irreparable harm, pending the final decision of the arbitrator. Such a request shall not be deemed incompatible with the agreement to arbitrate or as a waiver of the right to arbitrate.
Opt-Out Right: You have the right to opt out of this agreement to arbitrate. If you do not wish to be bound by the arbitration and class-action waiver provisions in this section, you must notify us in writing by sending an email to info@amanmind.com within 30 days after the date you first accept this Agreement (for example, the date you initially create an account or first use the Platform). Your written notice must include your name, address, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out of arbitration in the manner described above, neither you nor the Company will be required to arbitrate disputes; instead, you will retain the right to resolve disputes in a court of law, and the Company will not be bound by the arbitration provisions either with respect to you. Opting out of this arbitration agreement will not affect any other provisions of this Agreement, including the requirement to bring claims on an individual (non-class) basis.
Jurisdiction for Non-Arbitrable Claims: If either you properly opt out of arbitration or a court of competent jurisdiction determines that the arbitration provisions of this Agreement do not apply to you or to a particular claim or dispute, then the exclusive jurisdiction and venue for any such dispute will be the state courts of the State of Wyoming and the United States federal courts located in the State of Wyoming. You and the Company each agree to waive any objection to the venue and jurisdiction of such courts (including any claim that such action has been brought in an inconvenient forum or that those courts do not have jurisdiction).
Severability of Arbitration Provisions: Except as provided in the “Arbitration Limits” subsection above regarding the class action waiver, if any portion of this Section 9 (Dispute Resolution and Arbitration) is found to be illegal or unenforceable, such portion shall be severed and the remainder of this Section shall be given full force and effect.
10. Export Compliance
You agree to comply with all applicable export and re-export control laws and regulations in your use of the Platform. This includes, without limitation, compliance with the U.S. Export Administration Regulations (EAR) and economic sanctions regulations administered by the U.S. Office of Foreign Assets Control (OFAC). By using the Platform, you represent and warrant that: (a) you are not located in, under the control of, or a national or resident of any country that is subject to a U.S. government embargo or comprehensive economic sanctions (including, for example, the sanctions currently in place for countries such as Cuba, Iran, North Korea, Syria, or the Crimea region, among others); and (b) you are not identified on any U.S. government list of prohibited or restricted parties, such as the Specially Designated Nationals (SDN) list, Denied Persons List, or Entity List.
You further agree that you will not use the Platform to export or re-export any software, technology, or information in violation of U.S. export laws, including to any prohibited or sanctioned country or person. The obligations under this section shall survive any termination of this Agreement or your right to use the Platform.
11. Miscellaneous
Modifications to the Agreement: We may revise or update the terms of this Agreement from time to time in our sole discretion. If we make material changes, we will notify you by posting the updated Agreement on the Platform or through other communications (such as email). Unless stated otherwise, changes are effective upon posting on the Platform. You are expected to check these Terms periodically for updates. By continuing to access or use the Platform after any revisions become effective, you agree to be bound by the updated Agreement. If you do not agree to the new terms, you must stop using the Platform.
Entire Agreement: This Agreement (together with the Privacy Policy and any other legal terms expressly incorporated by reference) constitutes the entire agreement between you and the Company regarding the Platform and the Therapist Services provided through it. It supersedes all prior and contemporaneous understandings, agreements, representations, and warranties (both written and oral) regarding the subject matter. You acknowledge that you have not relied on any representation, warranty, or promise not expressly stated in this Agreement.
Severability: If any provision of this Agreement is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Agreement will continue in full force and effect. In other words, the invalidity of any part of this Agreement shall not affect the validity of the rest.
No Waiver: No waiver by the Company of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of that term or any other term, and any failure of the Company to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision. The rights and remedies of the Company under this Agreement are cumulative and do not exclude any rights or remedies provided by law.
Assignment: You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations under this Agreement to an affiliate or to any successor (for example, if the Company is involved in a merger, acquisition, or sale of assets) without requiring your consent. This Agreement will inure to the benefit of and be binding upon each party’s successors and permitted assigns.
Notices: You agree that we may provide notices or other communications to you electronically (for example, by email or by posting notices on the Platform). You are responsible for providing and maintaining a valid email address that you check regularly. Unless otherwise stated in this Agreement, any notices to the Company should be sent via email to info@amanmind.com. Notices shall be deemed given on the date of receipt (for email, when the message is successfully transmitted).
Language: This Agreement is made available in both English and Arabic for convenience. In the event of any inconsistency or conflict between the English version and the Arabic version, the English version shall prevail to the extent permitted by law, as it is the original version of the Terms and Conditions. Both versions, however, are intended to reflect the same principles and obligations.
Headings: The section titles and headings in this Agreement are for convenience only and have no legal or contractual effect. They do not limit or define the scope of any section.
Survival: Provisions of this Agreement that by their nature should survive termination (including, by way of example, provisions regarding indemnification, limitation of liability, dispute resolution, and any perpetual licenses granted by users) shall survive any termination or expiration of this Agreement.
By using the Platform, you acknowledge that you have read, understood, and agree to all the terms and conditions set forth above. If you have any questions or need further clarification about these Terms and Conditions, please contact us at info@amanmind.com.
Last Update 15-05-2025